QUALITY MANAGEMENT IN INCLUSIVE EDUCATION: A SYSTEMIC APPROACH  TO ENHANCING EDUCATIONAL EFFECTIVENESS AND EQUITY

Tran Thi Bich Ngoc; Nguyen Xuan Hai

Tran Thi Bich Ngoc*	ngoctransta@gmail.com	Hanoi National University of Education 136 Xuan Thuy, Cau Giay ward, Hanoi, Vietnam
Nguyen Xuan Hai	Haiblackocean@yahoo.co.uk	Hanoi Metropolitan University 98 Duong Quang Ham, Nghia Do ward, Hanoi, Vietnam

Summary:

This paper analyses the theoretical and practical foundations of applying quality management principles to inclusive education within the context of Vietnam’s education system. Drawing on the Total Quality Management (TQM) approach, the study clarifies the concept of quality in both general and inclusive education, emphasizing its systemic, continuous nature and learner-centered orientation. Based on international theoretical frameworks and best practices, the paper highlights the urgent need to develop a dedicated quality framework for inclusive education, in order to improve policy implementation and ensure the right to education for learners with disabilities. The analysis indicates that while Vietnam has established a legal foundation for inclusive education, it still lacks specific evaluation criteria, quality monitoring mechanisms, and a structured process for continuous improvement. Rather than proposing a specific model, the paper outlines the direction for developing a framework that is measurable, responsive, and focused on sustainable improvement. This framework is expected to support the effectiveness, equity, and accountability of inclusive education in Vietnam.

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Keywords:

quality

inclusive education

quality management

total quality management.

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Journal:

No. 2, December 2025

VIETNAM JOURNAL OF EDUCATIONAL SCIENCES

THE VIETNAM NATIONAL INSTITUTE OF EDUCATIONAL SCIENCES

QUALITY MANAGEMENT IN INCLUSIVE EDUCATION: A SYSTEMIC APPROACH TO ENHANCING EDUCATIONAL EFFECTIVENESS AND EQUITY