AI-CHATBOT APPLICATIONS IN UNIVERSITY LEARNING: A SURVEY ON  CURRENT STATUS, EFFECTIVENESS, AND USAGE ORIENTATIONS OF TECHNICAL  PEDAGOGICAL UNIVERSITY STUDENTS IN VIETNAM

Nguyen Thi Cuc; Nguyen Huu Hop; Dao Hong Cuong; Phan Thi Thanh Canh

Nguyen Huu Hop*	thayhop.tvet@gmail.com	Hung Yen University of Technology and Education Viet Tien commune, Hung Yen province, Vietnam
Nguyen Thi Cuc	nguyenthicuc.utehy@gmail.com	Hung Yen University of Technology and Education Viet Tien commune, Hung Yen province, Vietnam
Phan Thi Thanh Canh	phan.thanhcanh13@gmail.com	Hung Yen University of Technology and Education Viet Tien commune, Hung Yen province, Vietnam
Dao Hong Cuong	cuongdaohong@gmail.com	Ministry of Education anh Training 35 Dai Co Viet, Le Dai Hanh ward, Hanoi, Vietnam

Summary:

In the context of digital transformation, artificial intelligence chatbots (AI-Chatbots) have emerged as potential learning support tools in higher education. This study examines the current status, evaluates the effectiveness and identifies orientations to AI-Chatbot usage among students at five technical pedagogical universities in Vietnam. Using quantitative research methodology, we collected data from 3,077 students across various majors, from first-year to fourth year students through survey questionnaires. Data were processed using SPSS22 software, descriptive statistical methods and ANOVA analysis for evaluation. The research results expressed the current usage status, benefits, effectiveness, level of mastery, as well as difficulties that students encounter when using AI-Chatbots in learning. Simultaneously, the study also proposed future orientations for using AI-Chatbot tools. Notably, there are clear differences in AI-Chatbot usage among students across different academic years. Specifically, fourth-year students and Information Technology majors showed higher levels of use and effectiveness, indicating that AI Chatbot usage skills are related to learning experience, cognitive development, and users’ professional technical foundation.

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Keywords:

AI-Chatbot

higher education

learning

current situation.

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Journal:

No. 10, October 2025

VIETNAM JOURNAL OF EDUCATIONAL SCIENCES

THE VIETNAM NATIONAL INSTITUTE OF EDUCATIONAL SCIENCES

AI-CHATBOT APPLICATIONS IN UNIVERSITY LEARNING: A SURVEY ON CURRENT STATUS, EFFECTIVENESS, AND USAGE ORIENTATIONS OF TECHNICAL PEDAGOGICAL UNIVERSITY STUDENTS IN VIETNAM