THE NATURE AND PROCESS OF MANAGING TEACHING AND LEARNING  QUALITY IN EDUCATIONAL INSTITUTIONS  TOWARDS THE TQM APPROACH  AND BASED ON THE CYCLE “(CCR-EER)AARPPRDDR”

Nguyen Tien Hung; Vu Thi Thanh Loan; Dinh Duc Tai; Le Anh Vinh

Vu Thi Thanh Loan*	loanvtt@ocean.edu.vn	Ocean Edu Foreign Language Center 20 Nguyen Luong Bang street, Dong Da ward, Hanoi, Vietnam
Nguyen Tien Hung	hunga60@gmail.com	Hanoi Metropolitan University 98 Duong Quang Ham street, Nghia Do ward, Hanoi, Vietnam
Le Anh Vinh	vinhle@vnies.edu.vn	The Vietnam National Institute of Educational Sciences 101 Tran Hung Dao street, Cua Nam ward, Hanoi, Vietnam
Dinh Duc Tai	taidd@vnies.edu.vn	The Vietnam National Institute of Educational Sciences 101 Tran Hung Dao street, Cua Nam ward, Hanoi, Vietnam

Summary:

Faced with the increasing demand for quality accountability, quality management activities in education receive special attention. The article presented and analyzed the nature of teaching and learning quality management in educational institutions according to the TQM approach, focusing on taking the value system as a guideline to organize experiences for stakeholders, creating “shared” trust and forming “habits/voluntariness” to implement the set of quality criteria through standards of teaching quality behavior to guide/ orient direction, organize implementation to ensure the quality; and based on the quality improvement cycle “(CCr-EEr)AArPPrDDr”, proposed a 3-step process: (1) Managing the assessment of the current status of teaching and learning quality management towards the TQM approach based on the value system of quality culture; (2) Managing the implementation of experiences of the new value system of quality culture into standards of teaching and learning quality behavior for stakeholders; and (3) Managing the implementation of teaching and learning quality assurance based on new quality behavior standards. The research results contribute to the development of theory, providing educational institutions with more options for implementing quality assurance activities for teaching and learning in practice.

View file

Keywords:

quality management

Quality assurance

TQM

teaching quality

Educational institutions

quality improvement.

Refers:

[1] Aneta Kucińska-Landwójtowicz, Izabela D. Czabak Górska, Marcin Lorenc, Brygida Klemens (2020). Process Approach in Managing the Quality of Education. European Research Studies Journal, Volume XXIII, Special Issue 2, pp.1149-1159.

[2] Andrews, L. (2021). PDCA: Plan, Do, Check, Act, SensrTrx Sam, Mar 4.

[3] Anastasiadou, S. D. (2015). The roadmaps of total quality management in the Greek education system according to Deming, Juran and Crosby in light of the EFQM model. Procedia Economics and Finance, 19, pp.403–412. https://doi.org/10.1016/ S2212-5671(15)01738-4.

[4] Benaddi, H.; Laaz, N.; Elyoussfi El Kettani, E. E.; Hannad, Y (2021). Ontology Model for Public Services in Morocco Based on 5W1H Approach: PSOM-eGovMa. Procedia Computer Science, 198 (2022), pp.429–434, www.sciencedirect.com

[5] Bertalanffy, L. von. (1968). General system theory: Foundations, development, applications. George Braziller.

[6] Biggs, J & Tang, C. (2011). Teaching for quality learning at university (4th ed.). Open University Press.

[7] Cohen, L., Manion, L & Morrison, K. (2018). Research Methods in Education (8th ed.). London: Routledge.

[8] Cherry, K. (2019). The Experiential Learning Theory of David Kolb, verywellmy of the Dotdash publishing family Updated on September 24, 2019.

[9] Debara, D. (2022). What is company culture and how do you develop it? BetterUp.

[10] Deming, W. E. (1986). Out of the crisis. MIT Press.

[11] Đoàn Thị Khánh Hà. (2025). Vận dụng mô hình quản lí chất lượng tổng thể vào hoạt động bồi dưỡng giáo viên ở Trung tâm bồi dưỡng nhà giáo và cán bộ quản lí giáo dục, Trường Đại học Hùng Vương. Tạp chí Khoa học, Trường Đại học Sư phạm Hà Nội 2, số 04, tập 01, tr.37 - 46.

[12] Edward Kigozi, James Ko Yuen On (2019). Total Quality Management (TQM) Practices Applied in Education Institutions: A Systematic Review of Literature. International Journal of Innovative Business Strategies (IJIBS), Volume 5, Issue 2, pp.341-352.

[13] Harvey, L & Green, D. (1993). Defining quality. Assessment & Evaluation in Higher Education, 18(1), pp.9–34. https://doi.org/10.1080/0260293930180102.

[14] Jasti, N. V. K., Venkateswaran, V., Kota, S & Sangwan, K. S. (2021). A literature review on total quality management (models, frameworks, and tools and techniques) in higher education. The TQM Journal, 34(5), pp.1298–1319. https://doi.org/10.1108/TQM 04-2021-0113.

[15] Juran, J. M. (1988). Juran on planning for quality. Free Press.

[16] Jathanna, P. (2023). A Complete Guide to Iceberg Model of Culture for Organixations. BusinessManagement, January 14, 2023.

[17] Martin, M & Stella, A. (2007). External quality assurance in higher education: Making choices. UNESCO: International Institute for Educational Planning.

[18] Molefe, C. (2017). Resource Mobilisation: A prerequisite for project implementation, success and sustainnability, African Union Commission.

[19] Munna, A. S. and Kalam, M. A. (2021). Teaching and learning process to enhance teaching effectiveness: a literature review. International Journal of Humanities and Innovation (IJHI), ISSN: 26146169, Vol. 4 No. 1, pp.1-4.

[20] Norman K. Denzin, Yvonna S. Lincoln (Eds.). (2017). The SAGE Handbook of Qualitative Research (5th ed.). Thousand Oaks, CA: SAGE.

[21] Nguyen, H. C & Ta, T. T. H. (2018). Quality assurance in Vietnamese higher education: Policy and practice in the 21st century. In M. Shah & Q. N. Tran (Eds.), Higher education reforms in Vietnam, pp.87–102. Springer. https://doi.org/10.1007/978-3-319-78492 2_6.

[22] Nasim, K., Sikander, A & Tian, X. (2019). Twenty years of research on total quality management in higher education: A systematic literature review. Higher Education Quarterly, 74(1), pp.75–97. https://doi. org/10.1111/hequ.12227.

[23] Nguyễn Duy Minh, Nguyễn Quỳnh Anh, (2018). TQM trong giáo dục đại học và các yếu tố cần thiết để áp dụng tại Đại học Nguyễn Tất Thành. Tạp chí Khoa học & Công nghệ, Trường Đại học Nguyễn Tất Thành (số 2), tr.81 – 84.

[24] Nguyễn Tiến Hùng. (2010). Báo cáo tổng kết Đề tài cấp Bộ B2008-37-56 “Lí luận phát triển văn hoá nhà trường phổ thông. Viện Khoa học Giáo dục Việt Nam.

[25] Nguyễn Tiến Hùng. (2014). Quản lí giáo dục phổ thông trong bối cảnh phân cấp quản lí giáo dục (Sách chuyên khảo), NXB Đại học Quốc gia Hà Nội, ISBN: 978 604-934-934-8.

[26] Nguyễn Tiến Hùng. (2015). Quản lí chất lượng trong giáo dục. NXB Đại học Quốc gia, Hà Nội.

[27] Nguyễn Tiến Hùng. (2022). Chu trình tổ chức cải tiến chất lượng liên tục “C-EPD” trong đảm bảo chất lượng cơ sở giáo dục. Tạp chí Khoa học Giáo dục Việt Nam, 18(9), tr.1-6.

[28] Nguyễn Tiến Hùng, Lê Anh Vinh, Vũ Thị Thanh Loan, Đỗ Hoàng Dương, Đinh Đức Tài. (2025). Khung bảo đảm chất lượng chương trình đào tạo trình độ đại học và sau đại học theo chu trình “(CCr-EEr) AArPPrDDr”. Tạp chí Khoa học Giáo dục Việt Nam, tập 21, số 03, tr.1-7.

[29] Psomas, E & Antony, J. (2017). Total quality management elements and results in higher education institutions. Quality Assurance in Education, 25(2), pp.206–223. https://doi.org/10.1108/QAE-08-2015 0033.

[30] Phạm Thị Quỳnh Ni, Đinh Thị Hồng Vân, Trương Đình Thăng (2020). Khung quản lí chất lượng tổng thể và hướng vận dụng vào việc nâng cao chất lượng dịch vụ giáo dục trong các nhà trường. Tạp chí Khoa học Giáo dục Việt Nam, số 29, tr.20 – 24.

[31] Sahney, S., Banwet, D. K & Karunes, S. (2004). Conceptualizing total quality management in higher education. The TQM Magazine, 16(2), pp.145 159. https://doi.org/10.1108/09544780410523044.

[32] Sallis, E. (2014). Total quality management in education (3rd ed.). Routledge.

[33] Sallis, E. H. (2002). Total Quality Management in Education. KOGAN PAGE.

[34] Schein, E. H. (2010). Organizational culture and leadership (4th ed.). San Francisco: Jossey-Bass.

[35] Spady, W. G. (1994). Outcome-based education: Critical issues and answers. American Association of School Administrators.

[36] Spanbauer, S. J. (1995). Reactivating higher education with total quality management: Using quality and productivity concepts, techniques and tools to improve higher education. Total Quality Management, 6(5), pp.519–538.

Journal:

No. 7, July 2026

VIETNAM JOURNAL OF EDUCATIONAL SCIENCES

THE VIETNAM NATIONAL INSTITUTE OF EDUCATIONAL SCIENCES

THE NATURE AND PROCESS OF MANAGING TEACHING AND LEARNING QUALITY IN EDUCATIONAL INSTITUTIONS TOWARDS THE TQM APPROACH AND BASED ON THE CYCLE “(CCR-EER)AARPPRDDR”